GENERAL CONDITIONS
Please read carefully the booking terms and conditions.
By making the reservation, it is automatically understood that you agree from all points of view with these terms and conditions and with the changes that may occur after making the reservation. M&M Express reserves the right to change any of the terms and conditions here at any time and these changes will take effect 24 hours after publication. If you do not agree with these terms and conditions, you will not be able to place the order. To place an order, you must be at least 18 years old. If a person makes a reservation and payment for the rental of a means of transport at the airport for a group, it will be considered that the person in question is the representative of the group and that he has read and accepted the terms and conditions on behalf of everyone.
After consulting the airport transfer offer, you have the possibility to accept or refuse the offer. If you accept the offer, it means that you will have a direct contract with M&M Express SRL. The binding contract between you and M&M Express comes into force when we send your reservation confirmation email together with the voucher. The confirmation e-mail contains a voucher or a link to your voucher, in which the terms and conditions of your reservation will be written, as well as our name will appear on the voucher together with the contact details. You must print the voucher and present it to the driver in order to receive the service you reserved. If you are unable to print the voucher, please write down its number for confirmation. The impossibility of presenting the voucher or the number may lead to the provider's refusal to perform the reserved service. A reservation request does not mean a valid reservation. If you do not receive a response within 24 hours of sending the request, it is your responsibility to contact M&M Express at the email address office@transferairport.ro or at the phone numbers displayed in the contact section.
We transport pets only on a private transfer, only of small sizes and in a special cage, accredited for the transport of animals, according to the current laws.
COOKIES
1. What are cookies?
Cookies are small files containing letters and numbers that can be placed on your device when you visit a website or use an application. We use cookies to improve your experience on our Platform, keeping in mind your preferences. For example, on many e-commerce websites, if you add an item to an online shopping cart without completing the checkout process, the next time you visit the same web page, you can see the same item in your shopping cart. This is an example of how cookies are used to remember your preferences. Without the use of cookies, your experience on our Platform will be less personalized.
For more information about cookies, see www.allaboutcookies.org.
2. Why do we use cookies?
Cookies perform various functions, including facilitating navigation and storing your preferences to show you relevant content and improve your overall user experience.
We use cookies:
3. What type of cookies and other technologies do we use?
Our platform uses the following categories of cookies and technologies:
Our platform may contain references (links) to third-party websites or applications, including those of our partners. Note that these third-party websites may also use cookies. We do not control these third-party websites and are not responsible for the cookies they set or access. If you click on one of these links or applications, please note that each of them will have its own cookie policy. Therefore, read the cookie policy of other websites or applications before using them.
4. Do we have third-party cookies or plug-ins on our Platform?
Third parties, such as advertising networks and third party service providers such as internet traffic analysis, may use cookies, web beacons, software development kits (SDKs) or similar technologies to collect information about your visit to our Platform. We have no control over the use of these third party cookies, which are governed by the privacy/cookie policies of those third parties.
Our platform also uses third-party plug-ins in the form of share buttons for Facebook and Twitter.
These third parties may link your interaction with our platform to your account. Therefore, please read the privacy policies of these third parties before clicking the share button.
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OBJECT OF ACTIVITY
Passenger transport service provided under a vehicle rental with driver regime, in accordance with Law no. 38/2003.
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HOW TO ORDER?
Reservations can be made online, by phone, or by email.
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AIRPORT TRANSFER – VEHICLE RENTAL SERVICE – BOOKING PROCEDURE
To place an online order, you must follow the steps indicated on the reservation page of our website.
The cost of the service must be paid in full before the moment you are picked up by the driver. You may choose payment online by card, bank transfer, or cash.
If card validation cannot be obtained and payment is not completed, we reserve the right to refuse your booking request.
By providing your card payment details, you confirm that you are authorized to use the card and that we may immediately debit the card for an amount equal to the value of the services provided.
All orders must be placed at least 6 hours before the scheduled meeting time with the service provider.
All fields in the booking form marked with * are mandatory. Please complete them correctly, as once your order is accepted a voucher will be issued (the voucher represents the contractual order between the parties) and will be sent to the email address indicated in the booking form or communicated during a telephone reservation.
M&M Express shall not be responsible for the improper fulfillment of obligations if the information provided by the client is incomplete or incorrect.
The client must indicate in the booking form under “other information” if they intend to transport additional luggage or oversized equipment such as:
• wheelchair
• skis
• bicycle
• or other similar items
This allows the provider to determine whether an appropriate vehicle is available to fulfill the booking. Such requests may be subject to additional charges.
By completing and submitting the booking form, you declare that you agree with and accept the pricing method and the price of the requested service.
M&M Express reserves the right to refuse any order submitted by you. We do not guarantee successful allocation for every booking request.
If we are unable to accept your reservation request, the reservation system will not issue the Voucher (contract).
Please notify us of any changes to your reservation as soon as possible. Please review our clauses regarding changes and cancellations of airport transfer reservations.
Reservation information you provide may, upon request, be transmitted by the service provider to public authorities of the state, such as customs, immigration, or investigative authorities, if required under applicable legislation.
The economic transfer service (shared transfer) with passenger pickup from the home address cannot be honored if the access road to the indicated address is unsuitable.
Examples include:
• roads under construction
• construction sites
• severely damaged roads
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SHARED TRANSFER – LUGGAGE POLICY
The luggage allowed per passenger corresponds to that accepted by airlines:
• 1 checked baggage (23 kg)
• 1 hand luggage
If you have additional luggage, it must be declared at the time of booking under “other information”, including details and dimensions.
Additional luggage is charged 20 RON per item.
The provider reserves the right to refuse the service if:
• luggage exceeds the vehicle’s trunk capacity and was not previously declared
• luggage contains hazardous materials
• firearms
• flammable substances
• items that may endanger passenger safety or traffic safety
• luggage transported violates the laws in force in the respective country
In such cases, the advance payment will not be refunded.
Passenger luggage is transported within the limits of the vehicle capacity and safety regulations.
M&M Express is liable for any loss or damage to luggage only within the limits of the civil liability insurance held, in accordance with applicable legislation.
The operator is not responsible for valuables (documents, money, jewelry, electronics) stored in luggage.
Passengers must not present themselves at the meeting point with the driver under the influence of alcohol or drugs.
The provider may refuse the service if they consider that their safety may be endangered by a passenger’s behavior.
Alcohol consumption, drug use, and smoking inside vehicles are strictly prohibited.
M&M Express is not responsible for the contents of luggage.
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PAYMENT CONDITIONS
Payment for services can be made in two ways:
1. Bank transfer in advance
Payment in full by bank transfer to:
M&M Express SRL
Raiffeisen Bank Brașov
IBAN: RO18 RZBR 0000 0600 1649 7150
2. Payment before pickup
Full payment in cash or by credit/debit card no later than the moment you are picked up by the driver.
Payments can also be made at the company’s agency:
M&M Express
Str. Iuliu Maniu nr. 37
Brașov
If payment is made by bank transfer, it must be completed once the reservation has been confirmed.
Requests to modify your reservation must be sent in writing and will only take effect once confirmation is received.
Changes must be requested at least 48 hours before travel via:
office@transferairport.ro
Certain modifications may be subject to additional fees, for example:
• change of pickup location
• change of drop-off location
• change of pickup time
• vehicle class change
• change in number of passengers
• change of client name
• change in number of luggage items
If the modification reduces the service price, the difference will be refunded after deduction of bank fees, which are borne entirely by the client.
If bank fees are equal to or higher than the refund amount, no refund will be processed.
By accepting these conditions, the client agrees to this provision.
Flight delays or early arrivals, or delays in baggage collection, will not be considered booking modifications, provided they do not exceed 15 minutes from the scheduled time.
For shared transfers, exceeding the scheduled time by more than 15 minutes is not permitted.
For private/VIP transfers, the driver may wait up to 2 hours, upon passenger request.
Waiting time is charged 35 RON per 30 minutes.
If the Customer is unable to make the advance payment by bank transfer, online payment, or cash at the Company’s premises, the Customer hereby expressly authorizes M&M Express SRL and/or a person designated by the Company to make the advance payment for the service on the Customer’s behalf and for the Customer’s account. The Customer undertakes to reimburse the full amount advanced either at the time of boarding or, at the latest, upon completion of the transportation service, based on the fiscal receipt or other supporting document provided by the driver.
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INVOICING POLICY
Transaction currency: RON
Fiscal invoices can be issued upon request.
Payments may be made:
• cash
• bank transfer
• card payment
• online payment
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CANCELLATION POLICY
Cancellation requests must be submitted in writing and will only take effect once received by us.
Cancellations can be made via:
• “My Voucher” section, or
• email to office@transferairport.ro
Advance payments will be refunded only if cancellation is made at least 48 hours before pickup.
Refunds are subject to bank fees, which are borne entirely by the client.
If bank fees equal or exceed the refund amount, the refund will not be processed.
Cancellations made less than 48 hours before the trip are non-refundable.
In cases of force majeure, M&M Express SRL may cancel a booking at any time. In such cases, the client will receive a full refund, with no compensation due.
M&M Express reserves the right to refuse a reservation if:
• the passenger is intoxicated
• the passenger has consumed hallucinogenic substances
• the passenger is verbally or physically aggressive
• the passenger has poor hygiene disturbing other passengers
• the passenger shows symptoms of flu or contagious illness
• the passenger comes from an area affected by infectious diseases
For online card payments, according to MasterCard and Visa regulations, refunds must be returned to the original card used for payment, provided the cancellation was made at least 48 hours before transport.
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FLIGHT DELAY CLAUSE
The client must provide the flight number.
M&M Express monitors flight arrivals based on publicly available information.
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VEHICLE WITHDRAWAL FROM SERVICE
If, due to objective reasons beyond its control (technical failure, traffic conditions, orders from authorities, or other unforeseen circumstances), M&M Express must withdraw a vehicle from a scheduled service, the company must inform the client at least 12 hours before the scheduled departure time.
Following notification, the client may:
a) accept the new departure time proposed by M&M Express
b) cancel the trip and receive a full refund
Failure to notify within 12 hours entails contractual liability and requires a full refund, without prejudice to the client’s right to seek additional compensation according to the law.
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LIABILITY
If we act as an intermediary agent, the service contract is between you and the service provider, not with us.
As an agent, we accept no responsibility for services improperly performed by the provider.
We accept responsibility only if the fault belongs to our employees.
In such cases, the company’s liability is limited exclusively to the value of the service paid.
Claims for death or personal injury resulting from the service must be addressed directly to the service provider and will be governed by the laws and jurisdiction of the country where the service was provided.
M&M Express is not responsible for delays caused by:
• weather conditions
• traffic conditions
M&M Express is not liable for missed flights when delays occur due to factors outside the company’s control such as:
• traffic congestion
• road works
• traffic restrictions
• accidents
• weather conditions
Clients understand and accept that M&M Express cannot be held liable for direct or indirect losses resulting from such delays.
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MUSIC IN VEHICLES
Ambient music is not part of the contracted service and is not a standard facility.
Vehicle audio systems are turned off by default.
Music may only be played at the express request of the client and represents a personal option without public communication.
M&M Express does not promote or condition its service on background music.
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Force Majeure
M&M Express S.R.L. shall not be held liable for any delay, modification, or cancellation of services caused by force majeure events.
In the event of situations such as pandemics, war, economic or energy crises, legal restrictions, or any other exceptional circumstances beyond the company’s control, M&M Express S.R.L. reserves the right to unilaterally suspend or terminate transport services for a fixed or indefinite period.
In such cases, the company assumes no liability for any direct or indirect damages, financial losses, missed flights, or any other consequences incurred by clients.
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CONTACT
All communications between M&M Express SRL and the client after reservation will be conducted by email or at the company’s office.
Clients are advised to check their email before traveling in order to be aware of any changes.
It is the client’s responsibility to provide accurate contact information, including a mobile phone number.
If such information is not provided, M&M Express is not responsible for communication failures.
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COMPANY DETAILS
M&M EXPRESS SRL
VAT: RO 21807926
Trade Register: J8/1438/2007
Registered Office:
Calea București nr. 102, Brașov
Working Point:
Str. Iuliu Maniu nr. 37, Brașov
Phone:
+40 744 907 907
+40 742 22 42 42
Email: office@transferairport.ro
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COMPLAINTS
Any questions or refund requests must be addressed in writing to: reclamatii@transferairport.ro
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GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of Romania.
By accepting these Terms and Conditions, you expressly agree that any dispute shall fall under the exclusive jurisdiction of Romanian courts.
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PRIVACY POLICY
M&M Express SRL guarantees the confidentiality of received information.